Exam Insights - Notice history

All systems operational

Core Functionality - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Authentication - Operational

100% - uptime
Aug 2024 · 99.98%Sep · 100.0%Oct · 99.88%

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Aug 2024
Sep 2024
Oct 2024

Third Party: DigitalOcean → App Platform → Sydney - Operational

Third Party: DigitalOcean → Managed Databases → SYD1 - Operational

Third Party: DigitalOcean → Networking → SYD1 - Operational

Third Party: DigitalOcean → Spaces → SYD1 - Operational

Third Party: DigitalOcean → Spaces CDN → SYD1 - Operational

Third Party: Stripe → Stripe API - Operational

Notice history

Oct 2024

Password Reset Email Delivery
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are currently experiencing a delay in password reset email delivery due to temporary rate limits imposed by our email provider. Our team is actively addressing the issue, and we expect it to be resolved soon. Thank you for your understanding and patience.

Password Reset Email Delivery
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are aware of an issue impacting the delivery of password reset emails and are actively investigating the matter. Our team is working diligently to resolve this as quickly as possible. We appreciate your understanding and will provide further updates as soon as the issue is resolved. Thank you for your patience.​

Sep 2024

No notices reported this month

Aug 2024

Temporary Removal of Accounts and Account-Based Functionalities
  • Completed
    August 16, 2024 at 2:00 PM
    Completed
    August 16, 2024 at 2:00 PM

    • This change grants all users access to our entire range of subjects and simplifies the platform by eliminating account-related complexities that did not offer significant benefits in their current form

    • This will allow our team to reallocate resources from maintaining account infrastructure to developing features that will truly benefit Queensland students and educators as they prepare for their 2024 external exams

    • We will continue to provide updates on this change and look forward to releasing a new authentication system featuring Microsoft SSO later this year

Service Outage: Users Unable to Create Accounts
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We’ve identified the issue causing account creation problems and have developed a temporary solution. We’re currently testing it and will implement it shortly. Thank you for your continued patience, and we’ll keep you updated on the progress.

  • Investigating
    Investigating

    We’re currently experiencing an issue where some users may be unable to create accounts. Our team is actively working on resolving the problem. We appreciate your patience and will provide updates as soon as possible.

Maintenance: Onboarding 2023 Exam Questions + New Subjects
  • Completed
    August 06, 2024 at 2:00 AM
    Completed
    August 06, 2024 at 2:00 AM
    Maintenance has completed successfully
  • Update
    August 06, 2024 at 1:20 AM
    In progress
    August 06, 2024 at 1:20 AM

    Issue Resolved: Filtering by Learning Objective

  • Update
    August 05, 2024 at 8:53 PM
    In progress
    August 05, 2024 at 8:53 PM

    Issue Resolved: Insights User Interface

  • Update
    August 05, 2024 at 11:11 AM
    In progress
    August 05, 2024 at 11:11 AM

    Issue Resolved: Error Handling
    Issue Resolved: Searching for Questions

  • Update
    August 05, 2024 at 11:05 AM
    In progress
    August 05, 2024 at 11:05 AM

    Issue Identified: Error Handling

  • Update
    August 05, 2024 at 10:43 AM
    In progress
    August 05, 2024 at 10:43 AM

    Issue Identified: Insights User Interface

  • Update
    August 05, 2024 at 10:41 AM
    In progress
    August 05, 2024 at 10:41 AM

    Issue Identified: Searching for Questions

  • Update
    August 05, 2024 at 10:34 AM
    In progress
    August 05, 2024 at 10:34 AM

    Issue Identified: Filtering by Learning Objective

  • In progress
    August 05, 2024 at 8:00 AM
    In progress
    August 05, 2024 at 8:00 AM
    Maintenance is now in progress
  • Planned
    August 05, 2024 at 8:00 AM
    Planned
    August 05, 2024 at 8:00 AM

    Users may experience issues filtering and accessing subjects

Aug 2024 to Oct 2024

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